In-field Research from Real People
CUSTOMER SERVICE MONITORING
Wouldn't you want to travel through your stores as if you were a regular client? Something like an Undercover Boss kind of situation. Unfortunately, your workers would remember you and give you the regal treatment. That’s where undercover shoppers come in. They will record their encounters in your areas so you can perceive how client administration gauges are executed when you are not around.
Our COVERT Shoppers
Like a Spider on Your Wall
With covert shops, you don't need your workers to know the personality of the customer, however you need to in any case be sure that the mystery customer is proficient, unprejudiced, and articulate. This is where our Field Agent database truly show their powers. Our operators are checked, appraised, and trained to guarantee precision and responsibility in data collection and reporting.
Monitoring Your Competitors?
Could your clients find more prominent accommodation, quality, or administration speed from your rivals? Discover by dispatching mystery customers to your rivals' areas, and after that read their summary of the common coming up or online experience. How can it measure up to your own? Discover.