Methodologies Custom-Built Programs to Match You with the Right Methodologies.
Before you build a house, you must explore the ground that will become its foundation. The same is true in the business world — you can’t just plop down, set up shop, and hope for the best.
Voice Of The CustomersLearn Directly from the Voice of Customers
Measuring customer satisfaction is just about the single most important thing you can do. Because even if everything else in your business is humming along perfectly fine, a discontented customer base can bring it all crashing down. Ask your customers anything. See what they say.
Competitor AnalysisBefore You Start the Game, You Gotta Scout and Analyze the Competition
You may think you are best-in-class, but do your customers think so? How about your shareholders? Find out how you stack up with a competitive benchmarking analysis that will alert you to service gaps, potential differentiators, and, most importantly, let you know where you stand in your market.
Mystery ShoppingIn-field Research from Real People
Wouldn’t you love to move through your stores as though you were an everyday customer? Something like an Undercover Boss sort of scenario. Of course, you can’t—your employees would recognize you and give you the royal treatment. That’s where secret shoppers come in. They will record their experiences in your locations so you can see how customer service standards are executed when you are not around.
Compliance & AuditsCompliance and Audit Programs Give You Confidence
Compliance and Audit programs provide you on-the-ground intelligence ensuring you and your partners are compliant with business agreements, franchise contracts, and legal requirements.
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